Utilities Department

The San Juan Utilities Department is committed to ensuring the well-being and convenience of our residents by delivering essential services that keep our community running smoothly.

For residents looking for new water service, please contact the Utility Billing Department: (956) 223-8003

Water Supply and Treatment

One of the primary responsibilities of the utilities department is to ensure the reliable supply of clean and safe drinking water to the city’s residents and businesses. This involves managing and maintaining the water treatment plants, distribution systems (pipes, pumps, and reservoirs), and monitoring water quality to meet health and environmental standards. They also handle water billing and customer service related to water usage.

Wastewater Management

The utilities department is responsible for collecting, treating, and disposing of wastewater and sewage generated within the city. This includes the operation and maintenance of sewage treatment plants, sewage collection systems (sewer lines), and stormwater management to prevent flooding and environmental contamination. Proper wastewater management is essential for public health and environmental protection.

Consumer Confidence Report 2023

The City partnered with Backflow Solutions, Inc. (BSI) in 2017 to administer the mandated backflow tracking portion of the cross-connection control program. The Program is called BSI Online. All companies doing backflow testing in the City of San Juan Public Water System Service area must register with BSI. See tester instructions below.   www.bsionline.com 

To ensure a quality public works infrastructure and safe environment for our customers by providing high quality technical regulatory and advisory services, construction compliance monitoring and information services on water conservation and engineering issues in a professional and responsive manner. The City of San Juan Utilities Department is responsible for the development and maintenance of the city’s infrastructure and consists of several departments, all under one umbrella. It consists of Utility Administration, Water Treatment, Water Distribution, Wastewater Collection, and Water Reclamation. 

Consumer Confidence Reports

Water Plant Locations

Juan Carlos Martinez

Director of Utilities

I lead and coordinate critical infrastructure and services, such as water supply and wastewater management, to ensure our city’s residents have access to clean water and proper waste disposal.

Diana Mendoza

Administrative Clerk

My role is to provide essential administrative support like managing records, assisting with billing and customer inquiries, scheduling appointments, and facilitating communication between department staff and the public to ensure smooth operations.

Jose Alberto Aguilar

Wastewater Plant

As the operator at the Wastewater Plant within the Utilities Department, my primary responsibility is to treat and purify wastewater to protect the environment and public health.

Alfredo De leon

Water Plant Operator

I am responsible for ensuring the production and distribution of clean and safe drinking water to our city’s residents and businesses.

Miguel Gracia

Sewer Collections

My primary duty is to manage and maintain the city’s sewer collection system. This includes inspecting and cleaning sewer lines, conducting repairs when necessary, and ensuring that the system functions effectively to prevent backups and protect public health and the environment.

Roberto Maldonado

Maintenance Supervisor

I conduct regular inspections, perform necessary repairs, and ensure that our city’s utility networks remain in excellent condition to provide reliable services to our community while addressing any emergent issues promptly.

Diana Mendoza

Administrative Clerk

Jose Alberto Aguilar

Wastewater Plant

Alfredo De leon

Water Plant Operator

Miguel Gracia

Sewer Collections

Roberto Maldonado

Maintenance Supervisor