Key Features of TextMyGov

  1. Automated Responses: Residents can send text messages to a dedicated number to receive automated responses with information on various city services, events, and FAQs. This provides instant access to information without needing to call or visit a website.
  2. Service Requests: Citizens can report issues such as potholes, streetlight outages, or graffiti directly through text messages. The platform routes these requests to the appropriate city departments for quick resolution.
  3. Emergency Alerts: TextMyGov can be used to send urgent alerts and notifications to residents about emergencies, such as severe weather, road closures, or public safety concerns. This ensures timely dissemination of critical information.
  4. Event Notifications: The platform allows the city to send reminders and updates about community events, meetings, and activities, helping to keep residents informed and engaged.
  5. Two-Way Communication: TextMyGov supports interactive communication, allowing residents to ask questions and receive personalized responses from city staff. This enhances customer service and fosters a more responsive government.
  6. Integration with City Systems: TextMyGov can integrate with existing city systems and databases, ensuring seamless handling of service requests and communication records. This improves efficiency and helps track the progress of reported issues.

Benefits of Using TextMyGov

  • Accessibility: Text messaging is a widely used and accessible form of communication, making it easy for residents of all ages and technological abilities to connect with their local government.
  • Convenience: Residents can get information and report issues anytime, anywhere, without needing to navigate complex websites or wait on hold during phone calls.
  • Efficiency: Automated responses and streamlined service request processes save time for both residents and city staff, leading to faster resolution of issues and improved service delivery.
  • Engagement: By providing an easy and direct line of communication, TextMyGov helps increase community engagement and encourages residents to participate in local government initiatives.

How to Use TextMyGov

  1. Text the City’s Dedicated Number: Residents can text keywords (such as “pothole” or “event”) to the city’s designated TextMyGov number to receive relevant information or submit service requests.
  2. Receive Automated Replies: The system will automatically respond with information or instructions based on the keyword provided.
  3. Submit Requests and Follow Up: For service requests, residents can receive updates on the status of their report through text messages, ensuring transparency and accountability.

TextMyGov revolutionizes the way local governments communicate with their communities, making information and services more accessible, efficient, and engaging.



Easy Communication

TextMyGov simplifies communication between the city and its residents. By texting “HI” to (956) 666-7717, residents can easily initiate contact with city officials. This means they can ask questions, seek information, or report issues without the need for phone calls, emails, or in-person visits.

Stay Informed

Residents can use TextMyGov to stay updated about anything related to the city. By texting “HI” to the provided number, they can receive important announcements, news, and information about events, services, or initiatives happening in San Juan. This keeps residents informed about developments that may impact their lives.

Report Issues

Reporting issues or concerns to the city is made straightforward through TextMyGov. Residents can simply send a text message to (956) 666-7717 to report any problems they encounter, whether it’s related to infrastructure issues, public safety concerns, or any other city-related matter. This streamlines the process of reporting and addressing problems promptly.

Text Message Alerts

TextMyGov offers residents the option to receive text message alerts directly to their phones. By texting “SANJUAN” to 91896, residents can opt in to receive alerts on various topics, such as emergency notifications, weather updates, road closures, or citywide events. This ensures that residents are well-informed and can take appropriate actions when necessary.