Utilities Department

The San Juan Utilities Department is committed to ensuring the well-being and convenience of our residents by delivering essential services that keep our community running smoothly.

For residents looking for new water service, please contact the Utility Billing Department: (956) 223-2240

Water Supply and Treatment

One of the primary responsibilities of the utilities department is to ensure the reliable supply of clean and safe drinking water to the city’s residents and businesses. This involves managing and maintaining the water treatment plants, distribution systems (pipes, pumps, and reservoirs), and monitoring water quality to meet health and environmental standards. They also handle water billing and customer service related to water usage.

Wastewater Management

The utilities department is responsible for collecting, treating, and disposing of wastewater and sewage generated within the city. This includes the operation and maintenance of sewage treatment plants, sewage collection systems (sewer lines), and stormwater management to prevent flooding and environmental contamination. Proper wastewater management is essential for public health and environmental protection.

Consumer Confidence Report 2024

The City partnered with Backflow Solutions, Inc. (BSI) in 2017 to administer the mandated backflow tracking portion of the cross-connection control program. The Program is called BSI Online. All companies doing backflow testing in the City of San Juan Public Water System Service area must register with BSI. See tester instructions below.   www.bsionline.com 

To ensure a quality public works infrastructure and safe environment for our customers by providing high quality technical regulatory and advisory services, construction compliance monitoring and information services on water conservation and engineering issues in a professional and responsive manner. The City of San Juan Utilities Department is responsible for the development and maintenance of the city’s infrastructure and consists of several departments, all under one umbrella. It consists of Utility Administration, Water Treatment, Water Distribution, Wastewater Collection, and Water Reclamation. 

Consumer Confidence Reports

Water Plant Locations

Alfredo De Leon

Interim Director of Utilities

I lead and coordinate critical infrastructure and services, such as water supply and wastewater management, to ensure our city’s residents have access to clean water and proper waste disposal.